My message Close
With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritized (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or dispatch to you — it often never even hits the stock room shelves!
With Prelaunch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Preorders.
So, instead, you can submit your email address for the item you are interested in, and we will email you as soon as stock arrives in the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indicative purposes only and can change at any time without notice.
The dates we provide are based on information given by our suppliers. Whenever we get updated information from our suppliers we will endeavor to update the Estimated Delivery & Collection Dates provided on product pages.
Hassle free returns
We want you to feel confident that you’ve chosen the right products for you and your horses. If something isn’t quite right, you can return your items within 28 days of receiving your order.
Items should be securely packaged for return. Please do not apply tape, labels, or glue directly to the product or its original packaging (such as boot boxes or rug bags), as this can cause damage and may affect your refund.
Air Jackets cannot be returned using our standard returns process. If you need to return or exchange an Air Jacket, please contact our team first so we can arrange the correct return method. Failure to follow this process may affect your eligibility for a refund.
Our team is always happy to help. Get in touch and we’ll guide you through the process.
Season:Core-SO
Brand:Henry James
Code:HJBAB